Privacy Policy

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Privacy Policy for Bay Energy Heating & Air

Effective Date: May 11, 2026

Bay Energy Heating & Air (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, bayenergyhvac.com, including our Services pages and contact forms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us regarding HVAC services, estimates, financing, maintenance, or support.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Phone number
Email address
Property address
Service request details
Information related to HVAC systems or installations
Financing inquiry information
Communication preferences

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

Respond to service inquiries and estimate requests
Schedule appointments and installations
Provide HVAC repair, maintenance, and replacement services
Process financing inquiries
Improve our website and customer experience
Send appointment reminders and service updates
Communicate promotional offers, rebates, or maintenance reminders
Comply with legal obligations

3. SMS & Communication Consent

By submitting your phone number through our website forms, you consent to receive calls and text messages from Bay Energy Heating & Air regarding:

Appointment scheduling
Service reminders
Project updates
Promotions and special offers

Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying “STOP” to text messages or contacting us directly.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Understand visitor behavior
Improve advertising and remarketing efforts

You may disable cookies through your browser settings, though some website features may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

Financing providers
CRM and scheduling platforms
Marketing and advertising providers
Website hosting companies
Payment processors
Government rebate or permit programs when applicable

These third parties are only authorized to use your information as necessary to provide services on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage method is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites, financing portals, manufacturer sites, rebate programs, or social media platforms. We are not responsible for the privacy practices or content of those third-party websites.

8. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

Request access to personal information we collect
Request deletion of your personal information
Request correction of inaccurate information
Opt out of certain data-sharing practices

To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Information

Bay Energy Heating & Air

Phone: (510) 900-3088
Email: sales@bayenergyhvac.com

Website: https://bayenergyhvac.com